Terms of Service
Last updated: September 29, 2026
These Terms of Service ("Terms") govern your access to and use of the website at unitedcouplestherapy.com (the "Site"), the "Get started" intake questionnaire, and the related matching and account services offered by United Couples Therapy (together, the "Service"). Please read these Terms carefully. They describe what our Service is and is not, and they include important provisions that affect your legal rights, including disclaimers of warranties, a limitation of our liability, and an agreement to resolve most disputes through binding individual arbitration with a class action waiver. In these Terms, "we," "us," and "our" mean United Couples Therapy, and "you" and "your" mean the person using the Service.
1. Agreement to these Terms
These Terms are a binding contract between you and United Couples Therapy. You accept these Terms by affirmatively agreeing to them, for example by checking a box or clicking a button that indicates your acceptance when you submit the intake questionnaire, create an account, or make a purchase. Where we give conspicuous notice of changes to these Terms, your continued use of the Service after those changes take effect also constitutes acceptance. If you do not agree to these Terms, do not submit the intake questionnaire, create an account, make a purchase, or otherwise use the Service.
United Couples Therapy operates the Site and provides administrative and matching services. The entity responsible for the Service under these Terms is Faroe Group, Inc. Your use of the Service is also governed by our Privacy Policy.
2. Eligibility
To use the Service, you must be at least 18 years old, have the legal capacity to enter into a contract, and be located in the United States. The Service is directed to users in the United States and is not intended for use by anyone under 18. By using the Service, you represent and warrant that you meet these requirements.
3. What the Service is and is not
United Couples Therapy is an online matching platform. A matching specialist reviews the information you provide, shortlists licensed therapists, and you choose the therapist you wish to work with. The therapy itself is provided by independent, US state-licensed therapists who deliver couples and individual therapy. Therapist matching and sessions are planned features and may not be available yet. Today, the Site offers marketing information and the intake questionnaire.
United Couples Therapy does not itself provide therapy, medical, psychological, or clinical services of any kind. The independent therapists are solely responsible for their own clinical services, licensure, and professional conduct. They are not employees or agents of United Couples Therapy, and they do not act on our behalf when providing clinical care. We require the therapists we match you with to represent that they are licensed to practice in the relevant state, but each therapist is solely responsible for holding and maintaining that licensure.
Using the Site or the intake questionnaire does not create a therapist-client, provider-patient, or doctor-patient relationship between you and United Couples Therapy. Any clinical relationship is between you and the licensed therapist you select. The Site and its content are not medical, psychological, or clinical advice. The intake questionnaire is a starting point to help match you with a therapist. It is not a diagnosis, an assessment, a treatment, or a clinical recommendation.
Informed consent for treatment and your clinical records are handled separately between you and your therapist and are not governed by these Terms. For more about the boundary between our administrative role and your therapist's clinical role, see our Privacy Policy.
4. Not for emergencies
The Service is not for emergencies, active crises, suicidal emergencies, or any situation that needs immediate help. It is not a substitute for emergency services or in-person care, and it is not appropriate for court-ordered therapy or for situations it is not designed to address.
If you or someone else is in danger, is thinking about self-harm or suicide, or needs urgent help, do not use the Site. Instead, use these emergency resources or call your local emergency number right away.
5. Accounts and registration
User accounts are not available on the Site today. When accounts become available, the following terms apply. You agree to provide accurate, current, and complete information when you register and to keep it up to date. You are responsible for keeping your login credentials secure and confidential, and you are responsible for all activity that occurs under your account. You agree to notify us promptly at support@unitedcouplestherapy.com if you learn of or suspect any unauthorized use of your account. You may maintain only one account per person. We may refuse, suspend, or close an account at our discretion, consistent with these Terms.
6. Intake questionnaire and matching
When you complete the intake questionnaire, a matching specialist uses the information you provide to shortlist licensed therapists who may be a suitable fit, and you choose from that shortlist. The information you submit is handled as described in our Privacy Policy.
We do not guarantee that a suitable therapist will be identified, that any particular therapist will be available, or that you will be matched. Where the Service allows, you may request a change of therapist. Matching and session features are planned and may not be live at the time you use the Site.
7. Your responsibilities and acceptable use
You agree to provide accurate and truthful information and to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for the content and information you submit.
You agree that you will not:
- use the Service for any unlawful, harmful, harassing, abusive, defamatory, or fraudulent purpose;
- infringe the intellectual property, privacy, or other rights of any person;
- impersonate any person or entity, or misrepresent your affiliation with any person or entity;
- interfere with, disrupt, or attempt to gain unauthorized access to the Service, its systems, or its networks, or attempt to breach or circumvent any security or authentication measure;
- scrape, harvest, crawl, or use bots or other automated means to access or collect data from the Service without our written permission;
- submit another person's personal information without that person's permission; or
- use the Service in any way that could damage, disable, overburden, or impair it, or that violates any applicable law or regulation.
8. Fees, payments, and subscriptions
You can purchase a subscription plan through the Site. The following terms apply when you choose to make a purchase.
Prices, plan details, and other terms of a purchase will be presented to you at the point of purchase, before you are charged. By completing a purchase, you authorize us and our third-party payment processor to charge your chosen payment method for the amounts shown, plus any applicable taxes. If the checkout says that the amount is held, completing it authorizes a hold on your payment method for the amount shown, which on a plan with a paid trial is the trial price, and authorizes us to charge that amount when a matching specialist confirms your therapist. If we have not confirmed your therapist before the hold expires, the hold is released, we do not charge you, and you would need to complete a new checkout to start. We email you a receipt when a charge is made. We expect to use a third-party payment processor (such as Stripe) to process payments. Your use of that processor may be subject to its own terms and privacy practices.
Subscriptions and automatic renewal
If a plan you purchase is a subscription, the following applies:
- The subscription automatically renews and continues until you cancel it. Unless you cancel, it will renew at the end of each billing period and your payment method will be charged on a recurring basis.
- The recurring charge amount and the billing interval (for example, every 4 weeks) will be clearly shown to you before you purchase, and you will provide your affirmative consent to those recurring terms.
- If you signed up online, you may cancel online, through your account or the same medium you used to subscribe. Cancellation will be at least as easy as signing up, and you will not have to call, wait, or complete steps beyond those needed to enroll. Cancellation takes effect at the end of the current billing period unless we tell you otherwise, and it stops future renewals. You may also contact us at support@unitedcouplestherapy.com if you need help canceling.
- After you purchase, we will send you an acknowledgment in a form you can keep, for example by email, that includes the automatic-renewal terms, the recurring charge amount and billing interval, the cancellation policy, and instructions on how to cancel. We will also send any renewal reminders and other notices required by law.
- Applicable taxes may be added to the price.
We intend to offer these subscription terms in a manner consistent with automatic-renewal and negative-option laws, including the California Automatic Renewal Law and the Federal Trade Commission's negative-option and click-to-cancel requirements. This means clear disclosure of the recurring terms before you buy, your affirmative consent to those terms, and a simple way to cancel online.
Trials
Some plans start with a paid trial. The trial price, its length and the price after the trial are shown at checkout before you pay. Your trial starts when you are charged the trial price. If your checkout placed a hold, that charge is made when a matching specialist confirms your therapist. Unless you cancel before the trial ends, your subscription starts automatically when it ends: your payment method is charged the plan's price then, and again at the start of each billing period until you cancel.
Refunds
All sales are final. Every payment, including trial payments and recurring subscription charges, is non-refundable and non-transferable. If you are unhappy with the Service, contact us at support@unitedcouplestherapy.com. We consider refund requests case by case, at our sole discretion, and no refund is owed unless we approve it. When you cancel, the cancellation takes effect at the end of your current billing period, and there are no refunds or credits for partial periods. For example, on a plan billed every 4 weeks, canceling in the first week of a billing period still costs that period's full charge. If we cancel a transaction ourselves, we refund that payment. Nothing in these Terms limits any refund or cancellation right you have under applicable law.
9. Intellectual property
The Service, including the Site, its design, text, graphics, logos, and other content, and all related trademarks, service marks, and trade names, is owned by United Couples Therapy or its licensors and is protected by intellectual property and other laws. Subject to these Terms, we grant you a limited, personal, non-commercial, non-exclusive, non-transferable, and revocable license to access and use the Service for its intended purpose. No other rights are granted. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Service except as expressly permitted by these Terms or applicable law.
10. Your content and submissions
You keep ownership of the content and information you submit through the Service ("Your Content"). To the extent we receive Your Content on our systems, you grant United Couples Therapy a limited, non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, and process Your Content as reasonably needed to operate and provide the Service to you, including to facilitate matching with a therapist. How your intake information is stored and handled is described in our Privacy Policy, which controls in the event of any conflict with this section. You are responsible for Your Content, and you represent that you have the rights needed to submit it and that it does not violate these Terms or any law. Do not submit another person's information without that person's permission.
11. Third parties
The Service involves third parties, including the independent licensed therapists, our third-party payment processor, and third-party websites, links, and services. These third parties are not controlled by United Couples Therapy. To the fullest extent permitted by law, United Couples Therapy is not responsible or liable for the acts, omissions, products, or services of any third party, including the clinical services provided by the independent therapists. Your dealings with any third party, and any clinical care you receive from a therapist, are solely between you and that third party.
12. Privacy and communications
Our Privacy Policy describes how we collect, use, and share information, and it is incorporated into these Terms by reference. By using the Service, you consent to receive electronic communications from us, including service-related messages, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing.
13. Disclaimers of warranties
The Service, including the Site and all related features and content, is provided on an "as is" and "as available" basis, without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that it will produce any particular result, including any particular therapeutic or health outcome. We do not warrant the qualifications, availability, licensure, or performance of any independent therapist. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, United Couples Therapy and its affiliates, and their respective officers, directors, employees, and agents, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of, or inability to use, the Service.
To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid to United Couples Therapy in the 12 months before the event giving rise to the claim, or (b) US $100.
These exclusions and limits apply regardless of the legal theory on which a claim is based and even if a remedy fails of its essential purpose. They do not apply where prohibited by law, including for gross negligence, willful misconduct, or in jurisdictions that do not allow the exclusion or limitation of certain damages. In those cases, our liability is limited to the smallest extent permitted by law.
15. Indemnification
You agree to indemnify, defend, and hold harmless United Couples Therapy and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the Service, Your Content, or your violation of these Terms or any applicable law or the rights of any third party. This obligation survives termination of these Terms and your use of the Service.
16. Dispute resolution and governing law
Informal resolution first
If you have a dispute with us, please contact us first at support@unitedcouplestherapy.com so we can try to resolve it informally. You agree to give us at least 60 days from the date you notify us to resolve the dispute before starting any formal proceeding.
Governing law
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below.
Binding individual arbitration
You and United Couples Therapy agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration, and not in court, except as stated below. You and United Couples Therapy each waive the right to a trial by jury and the right to have disputes heard in court, except as expressly permitted in these Terms. The arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules, including its Consumer Arbitration Rules where they apply, and judgment on the award may be entered in any court with jurisdiction. The rules and details of how to begin an arbitration are available from the provider.
You and United Couples Therapy agree that the arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except that a court, and not the arbitrator, decides the enforceability of the class action waiver below.
Payment of arbitration filing, administration, and arbitrator fees will be governed by the provider's rules, except that we will pay or reimburse those fees to the extent required by the provider's rules or applicable law, or where they would otherwise make arbitration prohibitively more expensive than a court proceeding.
Small-claims carve-out
Either party may bring an individual claim in a small-claims court if the claim qualifies and stays in that court. This arbitration agreement does not prevent either party from seeking to stop actual or threatened infringement, misappropriation, or violation of intellectual property rights in court.
Class action waiver
You and United Couples Therapy agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. There will be no class or representative arbitration, and the arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. This class action waiver applies in any forum, including court, and survives even if the agreement to arbitrate is found void or unenforceable.
30-day opt-out
You may opt out of this arbitration agreement and class action waiver within 30 days after you first affirmatively accept these Terms by sending written notice by email to support@unitedcouplestherapy.com, stating your name and that you opt out of arbitration. If you opt out, the arbitration provisions will not apply to you, but the rest of these Terms, including the governing-law provision, will still apply.
Severability of this section
If the class action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request will be severed and decided by a court, while all other claims will proceed in arbitration. The class action waiver otherwise remains in effect in any forum, including in that court proceeding. If any other part of this Section 16 is found unenforceable, the remaining parts will stay in effect.
17. Termination and suspension
We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if you violate these Terms, if we reasonably believe suspension or termination is needed to protect the Service or others, or as otherwise needed to operate the Service or comply with law. You may stop using the Service at any time, and, once accounts are available, you may close your account. If we terminate or suspend a paid subscriber's access without cause, meaning not because of the user's violation of these Terms or the law, we will refund the pro-rata unused portion of any fees you have prepaid for the affected period. On termination, your right to use the Service ends. Any provisions that by their nature should survive termination, including those on intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and these general terms, will survive.
18. Changes to the Service and to these Terms
We may modify, suspend, or discontinue the Service or any part of it at any time. We may also update these Terms from time to time. When we do, we will change the "Last updated" date above and, where appropriate, provide additional notice. Changes are effective when posted unless we say otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree to the changes, stop using the Service.
19. Technology and connectivity limitations
You are responsible for obtaining and maintaining a suitable device, software, and internet connection to use the Service. The Service depends on technology, including your equipment, third-party networks, and internet connectivity, that may fail or be interrupted. To the fullest extent permitted by law, we are not responsible or liable for any problem, delay, or failure caused by your equipment or connectivity, or by third-party networks or services outside our reasonable control.
20. General
These Terms, together with the Privacy Policy and any terms presented at the point of purchase, are the entire agreement between you and United Couples Therapy regarding the Service, and they replace any prior agreements on that subject. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent, and any attempt to do so is void. We may assign these Terms, including to an affiliate or in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, outages, labor disputes, or governmental actions. Section headings are for convenience only and do not affect interpretation. We may provide notices to you through the Service or by email, and you may send notices to us by email at support@unitedcouplestherapy.com. These Terms are written in English, and the English version controls.
21. Professional licensing complaints
The independent therapists are required to be, and represent that they are, licensed and regulated by state licensing boards. United Couples Therapy does not guarantee any therapist's licensure status. If you have a concern about a therapist's professional conduct or clinical care, you may contact the relevant state licensing board directly, in addition to any concern you raise with us. We can help point you to the appropriate board where reasonably able.
22. Contact us
If you have questions about these Terms or the Service, contact us at:
- Faroe Group, Inc.
- General support: support@unitedcouplestherapy.com
- Privacy requests: privacy@unitedcouplestherapy.com